This accessibility statement applies to: https://www.canopyedi.com/

This website is run by Accommodation, Catering and Events (ACE) at the University of Edinburgh. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• customise most for the colours and fonts on the website
• the website identifies errors input by the user;

We’ve also made the website text as simple as possible to understand. For greatest accessibility such as compatibility with screen readers we would recommend using the Chrome browser at this time.

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet - My Computer My Way

With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:

Additional information on how to customise our website appearance

If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:

Information on SensusAccess

How accessible this website is

We know some parts of this website are not fully accessible:

• not all non-text content presented to users has alternative text;
• There are some examples of text as an image
• colour is used as a means of conveying information;
• colour contrasts do not necessarily meet the recommended Web Content Accessibility Guidelines 2.2 AA standard;
• text can not be resized to 200% without use of assistive technology
• content does not reflow to 400%
• it is not possible to access all the content by keyboard alone
• users are not always clearly able to view their position on the page, including when using the keyboard;
• Some text becomes obscures under the hamburger option when at 150% magnification or above
• Some tooltips cannot be reached by keyboard or assistive software 
• there are time limits to complete certain tasks;
• there is a moving image carousel that cannot be stopped or paused by the user;
• the headings structure throughout the page is not always followed correctly as some heading levels are skipped;
• It is not clear in some cases that links are links;
• speech-to-text assistive software (for example, Dragon NaturallySpeaking) is not necessarily compatible with all browser configurations when using this website;
• text-to-speech assistive technologies (including Job Access with Speech (JAWS) and NonVisual Desktop Access (NVDA)) are not necessarily compatible with all browser configurations when using this website;
• some parts of the website are not fully compatible with mobile accessibility functionality.

Feedback and contact information

If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille please:

• email ACE.EDI@ed.ac.uk
• telephone +44 (0)131 651 2189
• British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service.

We will consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements please:

• email ACE.EDI@ed.ac.uk
• telephone +44 (0)131 651 2189
• British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service.

We will consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service

Contact Scotland BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8.00am to 12.00am, 7 days a week.

Contact Scotland BSL service details

Technical information about this website’s accessibility

The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed below.

The full guidelines are available at:

Web Content Accessibility Guidelines (WCAG) 2.2 AA standard

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items to not comply with the WCAG 2.2 AA success criteria:

• Some non-text content does not contain meaningful alternative text
  • 1.1.1 – Non-text Content
• Some list items on the website are not structured correctly, semantic markup is not used correctly and there are no use of ARIA landmarks
  • 1.3.1 – Info and Relationships
• It is not possible to view the site in landscape mode on Android
  • 1.3.4 Orientation
• Colour is used as the only visual means of conveying information in some places
  • 1.4.1 – Use of Color
• There may not be sufficient colour contrast between font and background colours, especially where the text size is small
  • 1.4.3 – Contrast (Minimum)
• Text can not always be resized without use of assistive technology
  • 1.4.4 – Resize Text
• There are instances of text as an image
  • 1.4.5 Images of Text
• Content can not be presented without loss of information or functionality, and without requiring scrolling in two dimensions
  • 1.4.10 – Reflow
• Visual information to identify user interface components, such as keyboard focus, do not always have a sufficient contrast ratio
  • 1.4.11 – Non-text contrast
• Users can not always adjust text spacing to make reading easier
  • 1.4.12 – Text Spacing
• Users cannot access all content by keyboard only including tooltips
  • 2.1.1. Keyboard
• Users may not always have adequate time to complete tasks associated with the website
  • 2.2.1 – Timing Adjustable
• There is a moving image carousel which cannot be stopped or paused by the user
  • 2.2.2 – Pause, Stop, Hide
• There is no ‘skip to main content’ option available
  • 2.4.1 – Bypass Blocks
• Keyboard users can not necessarily navigate content in a correct order
  • 2.4.3 – Focus Order
• Users are not able to reach content in multiple ways
  • 2.4.5 – Multiple Ways
• Heading levels are missed out
  • 2.4.6 Headings and Labels
• When navigating by keyboard, it can be unclear where you have reached via tabbing
  • 2.4.7 - Focus Visible
• The focused item (cursor or keyboard) is not always visible
  • 2.4.11 – Focus Not Obscured (Minimum)
• Assistive technology can not always identify the languages used within a page
  • 3.1.2 – Language of Parts
• Pop ups and new browser tabs open without alerting the user beforehand
  • 3.2.2. On Input
• Screen readers are not able to identify some parts of the page e.g. frames do not have accessible names, elements used non permitted ARIA attributes
  • 4.1.2 – Name, Role, Value
• Assistive technology is not always able to inform users of important changes in content
  • 4.1.3 – Status Messages

Unless specified otherwise, a complete solution, or significant improvement, will be in place for those items within our control by June 2025. At this time we believe the site is fully in our control.

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

At this time we believe no content is outwith the scope of the accessibility regulations.

What we’re doing to improve accessibility

We will continue to address the accessibility issues highlighted, working alongside the website supplier, to deliver a solution or suitable workaround. Unless specified otherwise, a complete solution or significant improvement will be in place for those items within our control by June 2025.At this time we believe the site is fully under our control.

While we are in the process of resolving these accessibility issues, or where we are unable, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.

Preparation of this accessibility statement

This statement was prepared on 38th July 2024. It was last reviewed on 28th July 2024.

The website was last tested in July 2024. The testing was carried out by the Library and University Collections Directorate which is part of Information Services Group at the University of Edinburgh using both automated and manual methods. The site was tested on a PC, primarily using Microsoft Edge alongside Mozilla Firefox and Google Chrome.

Recent world-wide usage levels survey for different screen readers and browsers shows that Chrome, Mozilla Firefox and Microsoft Edge are increasing in popularity and Google Chrome is now the favoured browser for screen readers:

WebAIM: Screen Reader User Survey

The aforementioned three browsers have been used in certain questions for reasons of breadth and variety.

We ran automated testing using WAVE WebAIM and AXE and then manual testing that included:

• Spell check functionality;
• Scaling using different resolutions and reflow;
• Options to customise the interface (magnification, font, background colour, etc);
• Keyboard navigation and keyboard traps;
• Data validation;
• Warning of links opening in new tab or window;
• Information conveyed in the colour or sound only;
• Flashing, moving or scrolling text;
• Use with screen reading software (for example JAWS);
• Assistive software (TextHelp Read and Write, Windows Magnifier, ZoomText, Dragon Naturally Speaking, TalkBack and VoiceOver);
• Tooltips and text alternatives for any non-text content;
• Time limits;
• Compatibility with mobile accessibility functionality (Android and iOS).
• Any drag functionality and alternatives
• Consistent help function
• No need to re enter data already submitted
• Any cognitive tests

Change log

This section will receive updates when accessibility improvements are made to the website.

•    August 2024 – All images have had alt text added this has resolved part of the issue (some images f text are still present and do not contain suitable alt text): 1.1.1 – Non-text Content.
•    August 2024- Links have been changed to meaningful hyperlinks but some are still not underlined so not clear they are links resolving 2.4.4 - Link Purpose (In Context).